Privacy Policy
Effective Date: February 3, 2026
01Introduction
Welcome to Suman ("we," "our," or "us"). We provide a comprehensive wellness platform designed to support your mental health, sobriety, and personal growth through AI-powered insights, community interaction, and curated wellness content.
Your privacy is fundamental to our mission. Because Suman handles sensitive information related to your well-being, we have implemented rigorous data protection standards. This Privacy Policy details exactly how we handle your information across our website and mobile application (collectively, the "Services").
02Information We Collect
A. Information You Provide Voluntarily
- Account & Profile Information:Email address, password (encrypted), full name, and profile avatar. This is used to personalize your experience and secure your account.
- Wellness & Health Data:Information you choose to input, including mood logs, gratitude entries, sobriety dates, sleep patterns, anxiety assessments, and habit tracking progress.
- Community Content:Public or semi-public posts, comments, and interactions within the Suman community forums or social features.
- In-App Communications:Your interactions with our AI "Soul Essence" companion, support queries, and feedback.
B. Automatically Collected Information
When you access Suman, we automatically collect certain technical data:
- Device Metadata: Device model, operating system version, unique device identifiers, and language settings.
- Usage Analytics: Features accessed, time spent on specific wellness sessions, audio playback history, and interaction frequency.
- Technical Logs: IP addresses, crash reports (via Sentry), and performance metrics.
03How We Use Your Information
We process your data to provide a deeply personalized wellness journey:
Personalization
Tailoring wellness recommendations based on your mood, habits, and preferences.
AI Interactivity
Powering the Soul Essence AI to provide context-aware support and affirmations.
Community Integrity
Moderating community features to ensure a safe, supportive environment for all users.
Service Improvements
Analyzing anonymized usage patterns to develop new features and content.
04Data Storage & Security
We employ industry-standard security measures to safeguard your sensitive data:
- Encryption: All data in transit is protected via TLS/SSL. Sensitive fields in our database, such as passwords, are hashed using bcrypt.
- Cloud Infrastructure: We use secure cloud providers for data storage. Media assets (like avatars or voice notes) are stored in secure Amazon S3 buckets.
- Access Control: Administrative access to user data is strictly limited to authorized personnel only and is protected by multi-factor authentication.
05Third-Party Services
To provide our Services, we integrate with trusted third-party providers:
| Partner | Purpose |
|---|---|
| OpenAI / Claude | Powering AI wellness insights and Soul Essence chat functionality. |
| Sentry | Real-time error monitoring and crash reporting to improve stability. |
| AWS / Heroku / DigitalOcean | Hosting our servers and secure database infrastructure. |
| Expo / Apple / Google | Platform services, push notifications, and app updates. |
06Your Rights & Choices
We believe you should have full control over your data:
- ●Account Deletion: You can delete your account at any time through the app settings. Upon deletion, your personal data is permanently removed from our active databases.
- ●Data Portability: You may request a copy of your personal data by contacting our support team.
- ●Communication Preferences: You can opt-out of push notifications or marketing emails via your device settings or the app preference panel.
07Children's Privacy
Suman is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take immediate steps to delete such information and terminate the child's account.
Contact Us
Questions, concerns, or data requests? We are here to help.
Response time: Usually within 24-48 hours